Assurance Wireless is the provider of my Lifeline cell phone service. They're a function of Virgin Mobile. I have to recertify my eligibility yearly - my deadline is October 24. Today they shut off my phone service and redirected all outgoing calls to their customer service center so they could "offer me the opportunity" to recertify 5 months early. That's abusive, bullying behavior. They wouldn't reactivate the phone until I provided my name, address, phone number and PIN number - all information they had on hand already, linked to the phone number I called them from.
I've started a complain process with my state Public Utility Commission. I need to research others.